ML
Mariealdha L

1 reviews | Active since Jan 2024

29 Jan 2024, 23:21

Falco Milano -Unprofessional

Falco Milano Access Park -I would never recommend them to anyone for tested glasses as they are the most unprofessional, inexperienced company.We purchased a pair of tested glasses from them , they determined the script based on a machine that they use.No eye test was performed. After receiving the pair of glasses ,my husband experienced massive eye pain ,and headaches. We had driven to the store 5 times to resolve this issue ,and mind you ,we live quite a distance. My husband had taken the glasses back for a refund ,the sales lady tested the glasses again ,only to find out that the one lens was not according to my husband's script.it was infact a higher script that resulted to this massive eye pressure. They have caused more harm to his eyes and don't qualify to be doing this kind of business.

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Replies (1)
Falco Milano
Falco Milano's reply26 Feb 2025, 10:04
Official
Dear Mariealdha L,We deeply apologize for the experience you and your husband have had at Falco Milano Access Park. Your feedback is extremely concerning to us, and we take these matters very seriously. We are committed to providing quality service and care, and it's clear that we have fallen short in this instance.We would like the opportunity to make things right. Please contact us directly at *** so we can discuss your husband's situation in detail and address any outstanding issues. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter