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Eugene S
1 reviews | Active since Feb 2020
26 Feb 2020, 11:11
Falco Milano Sunglasses - Poor after sales service
Bought a pair of sunglasses from Falco Milano Fourways. The frame broke and they insist that I dropped it. Shocking after sales service when I was told they would replace the pair if anything went wrong. I suggest you stay away from this brand because in my opinion they are just here to make a quick buck with an inferior quality line of sunglasses. Eugene Soobrayan
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Falco Milano's replyOfficial
26 Feb 2025, 12:32Dear Eugene S,
We sincerely apologize for the poor experience you've had with our after-sales service. It is unacceptable that your concerns were not taken seriously, especially regarding the quality of your sunglasses and the communication you received.
Your feedback is important to us, and we want to investigate this matter further. Please reach out to us directly at*** so we can address your concerns and work towards a satisfactory resolution. We appreciate your honesty and thank you for bringing this to our attention
Falco Milano's reply26 Feb 2025, 12:32
Official
Dear Eugene S,
We sincerely apologize for the poor experience you've had with our after-sales service. It is unacceptable that your concerns were not taken seriously, especially regarding the quality of your sunglasses and the communication you received.
Your feedback is important to us, and we want to investigate this matter further. Please reach out to us directly at*** so we can address your concerns and work towards a satisfactory resolution. We appreciate your honesty and thank you for bringing this to our attention