Falco Milano disappoints!

Item: Falco Milano
Rating: 2
Author: Bernadine D

I returned a pair of Sunglasses to Falco Milano outlet in Somerset Mall. I purchased the Sporty Yellow Lens Sunglasses early in 2019. The arm snapped off. ( I attached the receipt I received from the sales assistant as proof that the glasses were returned) I visited them regularly for feedback only to be told that they haven’t heard anything yet. Till I requested the email address to do a follow up myself to find out the reason is for the delay, I sent Falco Milano customer care an email on Wednesday 2 October. I didn't even receive an acknowledgement of the communication. I think someone should have communicated with me. This is not good customer after- sales care. They need to let me know what's going on because my sunglasses are still lying at the Somerset Mall outlet.

Regards.

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Replies (1)

Falco Milano's replyOfficial

26 Feb 2025, 10:36

Dear Bernadine D,We sincerely apologize for the lack of communication and the frustrating experience you've had regarding your return at our Somerset Mall outlet. It is unacceptable that you have not received updates on your sunglasses and that your attempts to follow up were not acknowledged.Your feedback is vital, and we want to address this matter promptly. Please reach out to us directly at *** so we can investigate the situation and ensure you receive the support you deserve. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue

Falco Milano's reply26 Feb 2025, 10:36

Official