LB
Laurie B
1 reviews | Active since Jan 2019
08 Jan 2019, 15:55
Broke in 2 days-no help from company
Don’t buy from them, I bought a pair for my husband (who is mr ocd) for Christmas. He didn’t wear them for three days as wanted to keep new! Then after two days of wearing them, we notice the frame broken. Contacted company who said not covered by warranty. This is shocking! Either poor quality or flaw. In all my(our)years of owning Oakley, this has never happened. Company said the best they can do is give us a discount on a new pair! Why would I want to throw more money at this junk! It seems to me they are small boys that don’t have financial backing to even give a decent warranty.
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Falco Milano's replyOfficial
26 Feb 2025, 10:28Dear Laurie B,
We sincerely apologize for the experience you've had with the sunglasses you purchased for your husband. It's concerning to hear about the frame breaking so soon after purchase, and we understand your frustration with our warranty policy.
Your feedback is important to us, and we want to address your concerns directly. Please reach out to us at [*** so we can look into this matter further and explore possible solutions to your situation. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
Falco Milano's reply26 Feb 2025, 10:28
Official
Dear Laurie B,
We sincerely apologize for the experience you've had with the sunglasses you purchased for your husband. It's concerning to hear about the frame breaking so soon after purchase, and we understand your frustration with our warranty policy.
Your feedback is important to us, and we want to address your concerns directly. Please reach out to us at [*** so we can look into this matter further and explore possible solutions to your situation. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.