EM
Elandi M

1 reviews | Active since Sept 2019

04 Sept 2019, 04:21

Bad start; great end

My experience with Falco Milano started on a bad foot. I bought a pair of glasses at their store in Cresta in early June. Unfortunately my glasses broke after swimming with them. I was furious. I assumed that the sunglasses were waterproof; unfortunately not. It seemed like the water came between the lens and the foldeI assumed that the sunglasses were waterproof. It seemed like the water came between the lens and the filter. I contacted them on social media, they responded very fast and effectively help me to get another pair of glasses at no extra cost. They followed up with me and I am very happy to give them a 5 stars for customer service. Their new collection is really good quality products.

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Replies (1)
Falco Milano
Falco Milano's reply26 Feb 2025, 10:53
Official
Dear Elandi M,Thank you for taking the time to share your experience! We're thrilled to hear that, despite the initial issues with your sunglasses, our team was able to resolve the situation quickly and effectively. Your satisfaction is our priority, and we’re glad you’re happy with your new pair. We appreciate your support and look forward to seeing you again soon—enjoy our new collection!