Fairview corrects their courier's mistake

I ordered some wine which was to be delivered by Dawn Wing in four parcels. Only three parcels arrived (three boxes of wine) and the last parcel (one bottle) didn't arrive due to the courier "forgetting" to load the parcel together with the rest. The courier promised to deliver the next day but never came and instead logged delivery of all four parcels on their system. I tried to follow up with Dawn Wing but could not reach them telephonically so I left them an email which was left unanswered. I also informed Fairview of the situation which immediately rectified the problem by sending not just one bottle to replace the missing one but two. Fairview's response and efficiency are to be praised. Thank you, Fairview, for doing more.