RD
Richard D

1 reviews | Active since May 2012

29 Jul 2015, 07:32

Samsung S6 Edge Screen Repair

I have received my repaired S6 Edge and have been waiting for someone from your office to follow up to see if everything is fine (like a good customer service company would) but I haven't heard from anyone as yet! Not surprising as the service has been quite terrible except for the time when my phone was collected and Jenny kept me in the loop until it was sent to the repair centre. I haven't heard from you guys since.<br> <br> Anyway, I just want to express my disappointment when I received my phone back as I was told the edges (grey piece) will also be replaced, but you guys didn't bother to! This is quite unexpected service as you would expect much more from Samsung that is trying so hard in the marketplace to be ahead of iPhone. With service like this, I must say that as I am due for another upgrade soon, I will definitely not be choosing Samsung as the service sucks!

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