I love Fairtrade solutions .....NOT!!!!

<p>Atrocious customer service. I claimed a ****** handset that I had been diligently paying insurance for almost 3 years. I made a claim they said they would process it in 72 working hours and only gave a response after 5 days because I made daily followups. Then a person by the name of Fikile Mbeye sent me and email dictating to me a paying consumer which 2 options to choose from as these are the only two avaliable in my insurance band! Are you kidding me! Two options only and they call themselves an insurance company. I looked up the market value of these handsets and they value is far below the band I have insured for. I asked her to investigate certain handsets and get back to me and did he/ or she do that? NO! It is sad that in the age of the Consumer Protection Act we get *********** consultants dealing with services we pay for with our hard earned money. Thanks for nothing Fikile Mbeye and Fairtrade solutions. I love my insurance company...NOT!</p>