ZIMBALI FAIMONT TO PAY BACK MY REFUND OF R1100

Good day

I would like to lodge a complaint about a problem that happened before covid. I booked at Zimbali Resort for a Birthday celebration for my sister and when I emailed them to cancel the whole bo0oking due to Covid they started giving me stories and I requested my refund back and till this day nothing concrete except for those ridiculous email they were sending me like updates about their bidding and selectinjg ne share holders. What did that have to do with my refund?

They eventually responded relating to my banking details and I thought something good will come out of this . I had to sacrifice my working time and go request a confirmation letter from my bank for my baking details and thinking they'll reimburse my money but nothing.

Please assist me as I'm fed up with these people. There is a saying we know which is "CUSTOMER COMES FIRST CLEARLY THEY DON'T PRACTICE AND I DON'T I THINK THEY UNDERSTAND IT."

Please expect email trails that were sent to me.