very poor hospitality from well know group

We purchased a place at FAIRMONT HERITAGE PLACE ZIMBALI KWAZULU NATAL FAIRMONT CHANGED THE RULES FROM THE VERY START AND DID NOT DELIVER WHAT WAS PROMISED. IT HAS GOT WORSE WITH CHANGES MAKING THE PLACE LESS AND LESS WORTHWHILE. THEIR EXCHANGES OVERSEAS WERE THE ONLY REDEEMING FEATURE BUT OUR RESORT GETS POOR EXCHANGE OPTIONS AND COSTS PLENTY TO EXCHANGE WHEN WE ALREADY PAY BIG LEVIES. FAIRMONT SOLD TO ACCOR WHICH IS A LESS LUXURIOUS GROUP SO WE WERE LOOSERS AGAIN. I HAVE NEVER BEEN SO EFFECTIVELY "******" BY ANY GROUP IN MY LIFE and this all took place before covid 19