Worst Beneficiary Fund Company - Appalling Service received

Fairheads took over Nedbank's Beneficiary books and ever since we moved over the service received is appalling and extremely SLOW. Most of the time we have to resend documentation as they claim they have not received anything even though we received their automated emails confirming receipt of our emails. They have no clue about anything when calling into their call centre. Each time you email them you have to wait 10 - 14 days for a response. If further details is required after they phone you then you have to email them again and wait a further 10 -14 days for a response. There is no dedicated person assigned to my son's Trust fund. Each time a different person works on his submissions and everyone seems clueless and tells a different story. They don't provide proof of payment for anything. They have a cap on how much they pay per year. The amount they set doesn't even cover his school fees for the year. We are not able to claim for anything else relating to his schooling etc. Nedbank covered all of his expenses for the year irrespective of how much the cost was. Paying for his education and needs was of utmost importance to them. Fairheads doesn't seem to think the same way as Nedbank did. Even obtaining a statement from them is a mission. . The lack of service and communication is not a once off thing. It has been there since day one of moving over to Fairheads. They pride themselves on Key Differentiator factors such as Communication, Operational Excellence and Accessibility however this is all a lie!!! Do not use their services.