Unsatisfactory service and rude staff

Item: Fairheads Benefit Services
Rating: 1
Author: Azemahle D

They do not live up to the claim processing time, cause unexpected delays which inconvenience claimants. They are not great at communicating timelines and staff is very rude and doesn’t apply empathy

Helpful (0)

Replies (3)

Fairheads Benefit Services's replyOfficial

20 Feb 2025, 12:18

Dear Azemahle Dyubeni

Your complaint has been escalated to the Fairheads Complaints Department.

You may also contact them directly at: ***

Thanks

Fairheads Benefit Services's reply20 Feb 2025, 12:18

Official

Dear Azemahle Dyubeni

Your complaint has been escalated to the Fairheads Complaints Department.

You may also contact them directly at: ***

Thanks

Azemahle D's updateReviewer Update

20 Feb 2025, 13:13

Please get one of your consultants to call me. I have been calling for 2 weeks straight and nothing has happened for a claim that was filed on 24 Jan

Azemahle D's update20 Feb 2025, 13:13

Reviewer Update

Please get one of your consultants to call me. I have been calling for 2 weeks straight and nothing has happened for a claim that was filed on 24 Jan

Fairheads Benefit Services's replyOfficial

20 Feb 2025, 15:09

Dear Azemahle Dyubeni

A specialist from the Complaints Department will be in contact

Thanks

Fairheads Benefit Services's reply20 Feb 2025, 15:09

Official

Dear Azemahle Dyubeni

A specialist from the Complaints Department will be in contact

Thanks