1 reviews | Active since Oct 2025
Unnecessary waiting 15 plus days
Very unhappy with fairheads trust. My daughter turned 18 in September. I was waiting for the trust to contact me so they can explain what we must do next. So i sent them a email to ask what the next step is. Sent the rmail on the 16th of September 2025. They only rep**** back Friday the 17th after 13hoo. They sent me a email with instructions and a form. I sent it back yesterday they sent me a reply back it's going to take 10 days for them to reply, because of a lot of requests. I mean i sent you a email in September you sent me a reply back yesterday after i sent you the documents you require. Why must i wait another 10 to 15 days for a reply it's not right. Her matric ball was on the 2nd of October i had to ask my eldest daughter for help to pay for her sister's matric ball. Shouldn't this be handled as quick as possible because i already made contact a month ago. Now i must wait anothe month.
Thank you for bringing your concerns/the matter to our attention. Your correspondence/communication will be managed by an administrator who will contact you within the next 24 hours. In line with South African legislation, a complainant must direct their concerns through the business’s Internal Complaint Process. This platform does not form part of our internal complaints process, therefore, for any future concerns that you may have, please communicate with us directly on *** Thank you Fairheads Benefit Services
Thank you for bringing your concerns/the matter to our attention. Your correspondence/communication will be managed by an administrator who will contact you within the next 24 hours. In line with South African legislation, a complainant must direct their concerns through the business’s Internal Complaint Process. This platform does not form part of our internal complaints process, therefore, for any future concerns that you may have, please communicate with us directly on *** Thank you Fairheads Benefit Services