MR
Mpho R
1 reviews | Active since Nov 2025
27 Nov 2025, 10:28
Unnecessary delays
It is really frustrating to work with this company. I logged a claim for my daughter’s allowance on the 11th of this month, and each time I call, I am given different reasons for why the money has not been paid yet. You have not adhered to your turnaround time, and some of your employees show a lack of emotional maturity when dealing with clients.
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Fairheads Benefit Services's replyOfficial
27 Nov 2025, 10:35Dear Mpho Ramagoma
Thank you for bringing your concerns/the matter to our attention. Your correspondence/communication will be managed by an administrator who will contact you within the next 24 hours.
In line with South African legislation, a complainant must direct their concerns through the business’s Internal Complaint Process. This platform does not form part of our internal complaints process, therefore, for any future concerns that you may have, please communicate with us directly on ***
Thank you
Fairheads Benefit Services
Fairheads Benefit Services's reply27 Nov 2025, 10:35
Official
Dear Mpho Ramagoma
Thank you for bringing your concerns/the matter to our attention. Your correspondence/communication will be managed by an administrator who will contact you within the next 24 hours.
In line with South African legislation, a complainant must direct their concerns through the business’s Internal Complaint Process. This platform does not form part of our internal complaints process, therefore, for any future concerns that you may have, please communicate with us directly on ***
Thank you
Fairheads Benefit Services