OM
Oarabile M
1 reviews | Active since May 2019
15 Oct 2025, 01:50
Unhappy customer
I requested to receive a payment from my trust 15 business days ago and still have not received it today. They say it take 10-15 days to receive your payment but for some reason it’s taking longer this time. I’m a student who needs to buy groceries and it’s really frustrating
Helpful (0)
Replies (3)0
Replies (3)
Fairheads Benefit Services's replyOfficial
15 Oct 2025, 07:56Dear Oarabile Mothibi
Thank you for bringing your concerns/the matter to our attention. Your correspondence/communication will be managed by an administrator who will contact you within the next 24 hours.
Thank you for bringing your concerns/the matter to our attention. Your correspondence/communication will be managed by an administrator who will contact you within the next 24 hours.
In line with South African legislation, a complainant must direct their concerns through the business’s Internal Complaint Process. This platform does not form part of our internal complaints process, therefore, for any future concerns that you may have, please communicate with us directly on ***
Thank you
Fairheads Benefit Services
Fairheads Benefit Services's reply15 Oct 2025, 07:56
Official
Dear Oarabile Mothibi
Thank you for bringing your concerns/the matter to our attention. Your correspondence/communication will be managed by an administrator who will contact you within the next 24 hours.
Thank you for bringing your concerns/the matter to our attention. Your correspondence/communication will be managed by an administrator who will contact you within the next 24 hours.
In line with South African legislation, a complainant must direct their concerns through the business’s Internal Complaint Process. This platform does not form part of our internal complaints process, therefore, for any future concerns that you may have, please communicate with us directly on ***
Thank you
Fairheads Benefit Services
OM
Oarabile M's updateReviewer Update
15 Oct 2025, 08:37I still haven’t received my allowance, it has passed the 15 day timeframe
OM
Oarabile M's update15 Oct 2025, 08:37
Reviewer Update
I still haven’t received my allowance, it has passed the 15 day timeframe
Fairheads Benefit Services's replyOfficial
15 Oct 2025, 09:00Dear Oarabile Mothibi
In line with South African legislation, a complainant must direct their concerns through the business’s Internal Complaint Process. This platform does not form part of our internal complaints process, therefore, for any concerns that you may have, please communicate with us directly on ***where we are happy to guide you on how to proceed.
In line with South African legislation, a complainant must direct their concerns through the business’s Internal Complaint Process. This platform does not form part of our internal complaints process, therefore, for any concerns that you may have, please communicate with us directly on ***where we are happy to guide you on how to proceed.
Thank you
Fairheads Benefit Services
Fairheads Benefit Services's reply15 Oct 2025, 09:00
Official
Dear Oarabile Mothibi
In line with South African legislation, a complainant must direct their concerns through the business’s Internal Complaint Process. This platform does not form part of our internal complaints process, therefore, for any concerns that you may have, please communicate with us directly on ***where we are happy to guide you on how to proceed.
In line with South African legislation, a complainant must direct their concerns through the business’s Internal Complaint Process. This platform does not form part of our internal complaints process, therefore, for any concerns that you may have, please communicate with us directly on ***where we are happy to guide you on how to proceed.
Thank you
Fairheads Benefit Services