Unfair

I have sent them an email on the 19th of December asking them to assist me with some funds to buy me item's I am in need of such as toiletries and groceries but no one has gotten back to me on it and it's been more than 10 to 15 working days and no has called me back about this matter I'm sitting here with no money to buy me food or toiletries or evens electricity this is not right I am suffering here while waiting for them to assist me I don't even have money to buy me airtime so I can call them and ask for any updates on the matter this is completely unfair but you guys call yourselves FairHeads Benefit Fund very hypocritical in my opinion. Even the request I sent asking then to assist with some funds to go on holiday because this December I didn't get to have a holiday they declined it because I did not send them a breakdown of what I wanna do with the funds I request but I sent it on Monday and still no one is getting back to me it's so unfair that they wanna restrict you to your own money.