1 reviews | Active since Mar 2024
Unacceptable Delays and Poor Service
I submitted a request in December to purchase a phone through the Trust. Despite providing all required documentation, including a quotation and an affidavit, the request has still not been finalised. After waiting for weeks, I was recently told to wait another 10 to 15 working days, which is completely unreasonable. The lack of urgency and poor communication is extremely frustrating. The phone I am currently using is old and outdated and urgently needs replacement. These ongoing delays are negatively affecting my ability to function effectively, yet my request continues to be treated without any priority. I have fully comp**** with every requirement, but I am still waiting with no clear explanation or confirmed timeline. This level of service is unacceptable.
We have received all 4 of your previous communications.
This latest, and fifth one, has been noted.
Thank you
Fairheads Benefit Services
We have received all 4 of your previous communications.
This latest, and fifth one, has been noted.
Thank you
Fairheads Benefit Services
However, merely noting my messages does not resolve the issue. My complaint relates to the ongoing delay in finalising my request to purchase a phone, which was submitted in December, despite all required documentation — including a quotation and an affidavit — having been provided.
I am still being advised to wait an additional 10 to 15 working days, with no clear explanation or confirmed timeline. My current device is old and outdated, and this delay continues to impact my ability to function effectively.
I am requesting a substantive update on the status of my request and a definitive timeframe for resolution, rather than acknowledgements only.
I look forward to a meaningful response.
However, merely noting my messages does not resolve the issue. My complaint relates to the ongoing delay in finalising my request to purchase a phone, which was submitted in December, despite all required documentation — including a quotation and an affidavit — having been provided.
I am still being advised to wait an additional 10 to 15 working days, with no clear explanation or confirmed timeline. My current device is old and outdated, and this delay continues to impact my ability to function effectively.
I am requesting a substantive update on the status of my request and a definitive timeframe for resolution, rather than acknowledgements only.
I look forward to a meaningful response.