tW
tulisa W
1 reviews | Active since Aug 2022
21 Jan 2025, 08:48
The process Fairheads uses is extremely frustrating
The process Fairheads uses is extremely frustrating. How long does it take to release funds when a parent requests money for something as urgent as school uniforms? We’ve been waiting since last week for the funds to be transferred to my mom’s account. The worst part is that my sister still hasn’t been able to attend school because she doesn’t have the uniform, despite us explaining the situation. She’s turning 18 in December, and we’re still waiting for her ID—can’t the funds be released to the parent in the meantime?
This delay is unacceptable. As a parent, I’m urging you to resolve this matter immediately. The money is urgently needed to meet a child’s basic needs. Please don’t make us wait another week.
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Replies (4)0
Replies (4)
Fairheads Benefit Services's replyOfficial
21 Jan 2025, 09:12Dear Tulisa
Kindly please send your complaint to our Fairheads Complaints Department. You will be attended to by a specialist administrator who will investigate your complaint.
Our email address is: ***
Thank you
Fairheads Benefit Services
Kindly please send your complaint to our Fairheads Complaints Department. You will be attended to by a specialist administrator who will investigate your complaint.
Our email address is: ***
Thank you
Fairheads Benefit Services
Fairheads Benefit Services's reply21 Jan 2025, 09:12
Official
Dear Tulisa
Kindly please send your complaint to our Fairheads Complaints Department. You will be attended to by a specialist administrator who will investigate your complaint.
Our email address is: ***
Thank you
Fairheads Benefit Services
Kindly please send your complaint to our Fairheads Complaints Department. You will be attended to by a specialist administrator who will investigate your complaint.
Our email address is: ***
Thank you
Fairheads Benefit Services
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tulisa W's updateReviewer Update
21 Jan 2025, 10:30I sent the email have not yet got any feedback this is so frustrating we are not asking for a loan ,we just want what is due the child
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tulisa W's update21 Jan 2025, 10:30
Reviewer Update
I sent the email have not yet got any feedback this is so frustrating we are not asking for a loan ,we just want what is due the child
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tulisa W's updateReviewer Update
21 Jan 2025, 14:36The ongoing frustration caused by your handling of this matter is unacceptable. We previously sent you an email clearly explaining that my sister is still waiting for her ID. Despite this, you have now sent an SMS requesting a copy of the ID. How is she supposed to provide it when it hasn’t been issued yet? She has already emailed the document you initially requested. What more do you need from her?
This situation has become unnecessarily burdensome, as if the child is asking for a favor rather than access to funds rightfully allocated for their needs. Please process the transfer of the school uniform funds for the child without further delay. If this issue is not resolved promptly, we will have no choice but to escalate the matter to the media. Fairheads’ handling of this situation is entirely unacceptable, especially considering that the deceased left this money for the child’s welfare.
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tulisa W's update21 Jan 2025, 14:36
Reviewer Update
The ongoing frustration caused by your handling of this matter is unacceptable. We previously sent you an email clearly explaining that my sister is still waiting for her ID. Despite this, you have now sent an SMS requesting a copy of the ID. How is she supposed to provide it when it hasn’t been issued yet? She has already emailed the document you initially requested. What more do you need from her?
This situation has become unnecessarily burdensome, as if the child is asking for a favor rather than access to funds rightfully allocated for their needs. Please process the transfer of the school uniform funds for the child without further delay. If this issue is not resolved promptly, we will have no choice but to escalate the matter to the media. Fairheads’ handling of this situation is entirely unacceptable, especially considering that the deceased left this money for the child’s welfare.
Fairheads Benefit Services's replyOfficial
21 Jan 2025, 16:34Dear Tulisa
Your message has been noted.
Thank you
Fairheads Benefit Services
Your message has been noted.
Thank you
Fairheads Benefit Services
Fairheads Benefit Services's reply21 Jan 2025, 16:34
Official
Dear Tulisa
Your message has been noted.
Thank you
Fairheads Benefit Services
Your message has been noted.
Thank you
Fairheads Benefit Services