Rude service and delays

Item: Fairheads Benefit Services
Rating: 1
Author: Gugulethu N

The service provided by this company is totally unbelievable. It's been over a month since they said they would request feedback from the Finance department. I am so disappointed. How they treat their clients is in means of brushing them off.

Helpful (0)

Replies (3)

Fairheads Benefit Services's replyOfficial

30 Apr 2026, 10:49

Thank you for bringing your concerns to our attention.

Please be assured that your feedback is important to us, and we remain committed to addressing the matter thoroughly and restoring your confidence in our service.

Our complaints team will be in contact with you in the next 24hours to provide the necessary support and resolve your concern.

Fairheads Benefit Services's reply30 Apr 2026, 10:49

Official

Thank you for bringing your concerns to our attention.

Please be assured that your feedback is important to us, and we remain committed to addressing the matter thoroughly and restoring your confidence in our service.

Our complaints team will be in contact with you in the next 24hours to provide the necessary support and resolve your concern.

Gugulethu N's updateReviewer Update

30 Apr 2026, 10:49

This company should be taken to the Madlanga Commission for investigation. As for this finance department, it should be thoroughly investigated.

Gugulethu N's update30 Apr 2026, 10:49

Reviewer Update

This company should be taken to the Madlanga Commission for investigation. As for this finance department, it should be thoroughly investigated.

Fairheads Benefit Services's replyOfficial

30 Apr 2026, 10:51

We have escalated your query, and our complaints team will be in contact with you shortly

Fairheads Benefit Services's reply30 Apr 2026, 10:51

Official

We have escalated your query, and our complaints team will be in contact with you shortly