rude , impatient and pass the buck.no respect

Documets for may daughter books was fax and e,mail on the ***6 at 14.01 to fax number ***. i phone call centre on the ***6 lady by the name of Zikhona advise it was received and it take 03 to 7day to process. On the 08/ 01 /2016 I called and explain to the lady by name of Thandie that my daughter was in matric<br> i need to buy books before the school open . Today i call and spoke to the lady by the name of Joyce she was very very rude did not even give me change to speak.<br> <br> FAIRHEARHEAD IS A BIG COMPANY THEY NEED TEACH THEIR STAFF RESPECT <br> <br> I DO NOT REQUEST FOR LOAN BUT THAT IS MY HUSBAND MONEY .<br> <br> WHY MUST DAUGHTER SUFFER AND THE FATHER LEFT MONEY FOR HER TO GO TO SCHOOL