1 reviews | Active since Nov 2016
Poor service diliver by FAIRHEADS benefit services
<p>Hi my name is mbuelo madzhaya my father has left us wth provident fund at this instutition wich we have to claim when i reach 21 years now i reach 21 year when i claim they told me i must wait to my young sister to reach 21 also.my old brother and my old sister they find it while everyone reach his n her own 21 years</p>
Good morning Mbuelo Madzhaya
Thank you for bringing this matter to our attention. I will forward your matter to our Complaints Division who will attend to your concerns. They will also explain our procedure to you.
Please ensure that when you communicate with us that you have the name of the provident fund, your reference code, the name of the Trust or Beneficiary Fund of which you are a beneficiary to enable us to assist you efficiently when you are contacted by our Senior Complaints Officer.
Kind regards
Darlene Van Dieman
Compliance Practitioner
Good morning Mbuelo Madzhaya
Thank you for bringing this matter to our attention. I will forward your matter to our Complaints Division who will attend to your concerns. They will also explain our procedure to you.
Please ensure that when you communicate with us that you have the name of the provident fund, your reference code, the name of the Trust or Beneficiary Fund of which you are a beneficiary to enable us to assist you efficiently when you are contacted by our Senior Complaints Officer.
Kind regards
Darlene Van Dieman
Compliance Practitioner