Not Fair

I have sent them an email on the 31st of last month asking them to help me out with buying some furniture for my new property which I am supposed to move into it's been more than 10 to 15 working days and I'm still waiting for a response from the trustees it's driving me crazy. In the email I included I am in need of a new bed because the current one I'm using is old and needs to be replaced because it is uncomfortable to sleep on I can't ever get a full night's rest on it because the springs are worn out meaning the mattress feels as hard as a rock when you lay on it everytime I wake my neck and lower back is in extreme pain just from how uncomfortable it is plus the stress these people are causing me by not getting back to me is intense I want them to tell me if they gonna help me or not that's why I'm here leaving a review because I'm fed up with waiting it's end of the year I am in need of alot of things to do and get sorted so all I have to say about this situation is that this is isn't very fair of you Fairheads not very fair at all and don't even think of telling me to call you guys when you reply to this review because I have no money to even buy myself 5 minutes to call you guys which is only R3 by the way. All I'm saying I want an answer an by today I'm done waiting all this waiting is my making me stress so much to the point where my blood pressure is always high because of waiting for you guys and your trustees. It's end of the year and I have alot that must be done so please all I'm asking is for a response regarding my request that's all thats literally all I'm asking for.