No hope

I am so disappointed that I am back here, thinking that maybe that previous lack of service was a once off mishap, but it seems it is the standard of service. I submitted a claim on 22 July, after numerous follow ups, resubmission, more calls and a month and a half later, still no pay out. Called yesterday to follow up and was told again, the funds have not been disinvested yet. Can someone please take action and actually service your "clients", who in most cases already dealt with trauma and loss and now have to run after you like its your money we are asking for. I am going to the PFA from here, because honestly, we tried khe.