Just horrible

The call centre consultants are rude and dismissive. I sent a request to get money by the 10th. I stated it’s an emergency. I called yesterday to enquire about my request and the consultant asked me “ what was the emergency “ I told her I was not paid this month and she told me that’s not an emergency to them. I’m a student if my student job doesn’t pay I have no other source of income, mind you this is my money, it’s not a favour, it’s mine. I’m hungry and starved while I have money and under the circumstances I still have to endure the RUDE DISMISSIVE HORRIBLE ATTITUDE OF the lady I spoke to-Lebogang, and she isn’t the only one the whole situation of requesting money is awful I can’t even.