Inconsiderate and inexcusable service

Not entirely happy with the way they handle queries or issues especially when it comes to special payment requests. Sending an email to queries in order to do this, takes 10 to 15 working days to get a response. If there is an additional request from thier side, it then takes another 10 to 15 working days to finalize the actual request. Basically 1 month of waiting for an answer and furthermore a few more months after to receive the requested payment. Despite asking a month in advance as they stipulate. I needed funds from my son's Trust for school uniform etc before the start of January 2025. Request was sent End of October 2024 yet was told via SMS that funds will be in our account only the 2nd week of Jan 2025. The inconvenience of last minute rush and running around a week before school reopened not nice! No consideration at all.. Currently I am again waiting for response regarding the same request which was sent earlier (End August 2025). Which suddenly they requested additional documents not even matching up with my actual request. This being my son's school fee statement for this year as well as next year's statement... This is not available from the accounts Dept at school yet, only will it be in December!! I find this to be once again inconsiderate. Most annoying is that I did not even request special payment for his school fees this year or the next!! In fact the fees for this year had already been paid in full in January! No arrears on the statement & next year will be paid exactly the same via our personal capacity!!Yet they want these documents too!! Clearly as an excuse to delay the payment process till next year. It's unfair and Selfish to make a person wait so long even just for a small amount of R8000. Seriously, why should one beg and just accept this treatment!!