*********** STAFF

I am highly disappointed on the service I received from this company. This was my first encounter with this company. I received an initial call to confirm the beneficiary payout in the call I clearly mentioned to the lady that my banking details has changed. I was requested to send through new banking details which I did. I receive an sms a day before the funds are paid out to advise me that the payment has already been paid out to my old bank account which I no longer use.

I received a call from Joann who advised me there is nothing that can be done as the payment was already done. Joann was very helpful in explaining the process to me which she mentioned that the initial person that assisted me could have placed the payment on hold until the new banking details were provided. I was never advised that there was such a process or I would have opted for this to take place.

The payment has been paid into an old bank account of mine and reactivated that account by taking off bank charges which I didn't want to take place.

I am going to make sure this gets as much exposure as possible on social media and possibly the ombudsman so that what happened to me shouldn't happen to anyone else in future due to lazy and *********** admin staff of Fairheads.