GS
Gcobisa S

1 reviews | Active since May 2014

06 Jun 2022, 11:17

*********** company

Nedbank transferred my son's Trust fund to Fairheads. Fairheads refused to pay for my son's fees and pay out R1600. In that R1600 i must use it to pay fees, buy stationery, buy school uniform, pay for extra murals and school transport. They have informed me that i cannot claim anything further as i have exhausted the yearly funds outside stipend so according to the consultant they are referring to the R1600 they paid for school. When I was with Nedbank they paid full amount for fees, medical bills and clothing. They are preaching that they are looking out for the child's best interest, now I ask you ISN'T EDUCATION WHAT THE CHILD NEED. i dont care about medical assistance I have medical aid, I dont care about clothing Im buying clothes for my son but with education i need the Trust to assist me. Fairheads is one of the *********** companies i have ever known, they have no sense of urgency, they don't care about anyone, their consultants always don't know what to answer, the company is not looking out for our children, My child's need are not met . I curse the day Nedbank moved me to Fairheads

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Replies (3)
Fairheads Benefit Services
Fairheads Benefit Services's reply06 Jun 2022, 14:59
Official
Dear Gcobisa

Thank you for bringing this matter to our attention. It will be escalated to a Senior Administrator who will contact your at the number your have provided

Regards
D Van Dieman for Fairheads Benefit Services
GS
Gcobisa S's update07 Jun 2022, 15:22
Reviewer Update
Hi there,
I see that Fairheads has been trying to get hold of me. Im available at 13:30 - 14:30 and i knock off at 16:30
Fairheads Benefit Services
Fairheads Benefit Services's reply07 Jun 2022, 15:46
Official
Dear Gcobisa

An Administrator has been trying to reach you without success. Please ensure that you have your phone available so that you are reachable.

Regards
D Van Dieman for Fairheads Benefit Services