tT
thembisithole T
1 reviews | Active since Sept 2016
02 Sept 2025, 11:39
I have not received anything from you, I have mentioned my sister is not well, send me an email so that we can arrange time for a call, you got excited that the client is not well and therefore saw fit that you can ignore me, I will take this to the ombud
Why are you calling our concerns generalised comments, thats bad
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Fairheads Benefit Services's replyOfficial
02 Sept 2025, 11:51Dear Thembi
In line with South African legislation, a complainant must direct their concerns through the business’s Internal Complaint Process. This platform does not form part of our internal complaints process, therefore, for any concerns that you may have, please communicate with us directly on *** where we are happy to guide you on how to proceed.
As advised previously, you are not a member of the fund, and we are therefore not required to provide any information to you in compliance with the Protection of Personal Information Act.
As advised previously, you are not a member of the fund, and we are therefore not required to provide any information to you in compliance with the Protection of Personal Information Act.
Thank you
Fairheads Benefit Services
Fairheads Benefit Services's reply02 Sept 2025, 11:51
Official
Dear Thembi
In line with South African legislation, a complainant must direct their concerns through the business’s Internal Complaint Process. This platform does not form part of our internal complaints process, therefore, for any concerns that you may have, please communicate with us directly on *** where we are happy to guide you on how to proceed.
As advised previously, you are not a member of the fund, and we are therefore not required to provide any information to you in compliance with the Protection of Personal Information Act.
As advised previously, you are not a member of the fund, and we are therefore not required to provide any information to you in compliance with the Protection of Personal Information Act.
Thank you
Fairheads Benefit Services
Fairheads Benefit Services's replyOfficial
02 Sept 2025, 12:23Dear Thembi
This is our final communication with you on this social media platform regarding this matter.
In line with South African legislation, a complainant must direct their concerns through the business’s Internal Complaint Process.
As stated previously, this platform does not form part of our internal complaints process, but you can contact us at *** where we are happy to guide you on how to proceed.
Thank you
Fairheads Benefit Services
Fairheads Benefit Services's reply02 Sept 2025, 12:23
Official
Dear Thembi
This is our final communication with you on this social media platform regarding this matter.
In line with South African legislation, a complainant must direct their concerns through the business’s Internal Complaint Process.
As stated previously, this platform does not form part of our internal complaints process, but you can contact us at *** where we are happy to guide you on how to proceed.
Thank you
Fairheads Benefit Services