Extremely Poor Service from Fairheads Benefit Services

I have received service so poor from Fairhead's it's shocking how a client is not taken seriously by Fairheads Consultants. I logged a claim on the 23rd of November 2021. I ensured that I attached all the relevant documents as I have been claiming from them for more than 5 years. I am at a point where I understand their processes, and to avoid delays; I ensured that everything was done properly. The 10 days turnaround time passed, I remained patient. When I eventually contacted them on Monday the 6th of December; I was informed that my case would be escalated to the administrator who would call me back which never happened till this date. I then called again on the 7th of December, I was then told the same thing I was had been told on Monday, this time I started taking down the names of people I have been dealing with, Melisa Teele was assisting, kept on making me hold for the simplest of questions I asked, this included questions on what their turnaround time is on call queries. I called again on the 8th of December today I was assisted by Belina Menzi who tried her utmost best to word the same thing I had been told on Monday and Tuesday differently so I can think that something has been done on this case since Monday. When I ask to speak to the administrator who is working on the case, both agents told me they were not allowed to give me the details of the consultant who is working on the case and that if they were to escalate the case to him I would have to wait for 48 hours for a phone call from this administrator. I then insisted to get the name of the administrator who is working on my case and was told its Chester Roems. This is by far the worst service I have ever received from any company. I have worked as a service consultant for years and in my experience of being in the Benefits Service Industry I have never come across this kind of service, I have had challenges with Fairhead's service in the previous years but I must say that this is by far the worst.