Exceptional Service

Thank you particularly to Gail Dantu for the exceptional service, amicable settlement of disputes and problem solving skills. I believe that if the company had more Gail's then there would be less complaints.

The 5 stars goes to her and not Fairheads as a business. If some of call centre consultants were competent, good communication skills, building rapport, effective and knowlegable in their work, I'm certain then the matter would not have been escalated to her. But I strongly believe that Fairheads needs her, considering that a competent leader is needed to do damage control.

My experience with the company has not been the best. But I truly thank God for her. I hope she can be considered for a higher position or even as a board member for the betterment of the company. She has both the interests of the business and clients at heart and still does not compromise on business ethics.

This is what I call WoMandla. Women power...

As for the call centre represantatives, they must know that they are the face and voice of the company. Their treatment towards clients affects how we percieve the company. I dont refer to all of them but my experiences have been bad.

I believe its time Fairheads avoids complaints by focusing on customer service. People's experiences, reviews on Hello peter and the Facebook page can scare anyone off. If as individuals, we had an option of choosing an admistrator, it would less likely be Fairheads. Having the files moved to them was the sole decision of the companies and we were never consulted. An assessment needs to be made of how many clients choose to stay with Fairheads willingly after children reach the age of majority. Some people leave without even knowing where they going to invest their funds, just as long as it means parting ways with the company.

But thank you again for having people like Gail who effectively do damage control.

Gail please be blessed abundantly.