TD
Tannia D

1 reviews | Active since Feb 2021

26 Nov 2024, 13:29

DISGUSTING SERVICE

Truth is I never bothered to look at the reviews here, they are disgusting. Fairheads likes to portray itself in the media as a good Samaritan, its all a lie, unfortunately they use our dead loved ones funds for self-gain while the families suffer and could not care less. I am here as well because their service is the pits. They do not get back to as they promise, you must keep phoning and phoning of which no one knows anything. My kid could lose his place at a school all because this damn fund will not make payment as required. the audacity of one of their consultant asking me why must my child's fees be paid upfront to book a spot for 2025, I turned around and her if she has kids in school of which she told me no (WHAT THE HELL!!!!!! REALLY). Our kids are just numbers and a feeding trough to this so-called fund, they have no idea at all about the real world we living in. I have battled for 2yrs to get a school for my child of which this year I was lucky and now I might lose it because this damn stupid gold digging fund decides. My husband is turning in his grave, my kids were given a good life from my late hardworking husband, damn... if he only he knew what was in store for his kids the day he closed his eyes. ROBOT - DO NOT TELL ME TO SEND MY COMPLAINT QUERIES TO ........... YOU MUST CONTACT ME. I have already sent my query and complaints, what are you going to do about it FUMING

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Replies (2)
TD
Tannia D's update26 Nov 2024, 19:32
Reviewer Update

"HELLOPETER IS NOT FAIRHEAD", the arrogance, wow. at least you know something unlike your customer service skills, you should be ashamed for even stating that including the fact that I must direct my COMPLAINT to.........., if you ****** did your job properly, then there would be no need for complaints, yes. don't come and school me about ****. do what our late loved ones pay you to do and stop talking ****
Fairheads Benefit Services
Fairheads Benefit Services's reply27 Nov 2024, 07:52
Official
Dear Tannia

After you contacted our Complaints Department, you were assisted immediately by one of specialists. 

In future, please direct your issues to the Fairheads Complaints Department: ***

Thanks
Fairheads Benefit Services (Pty) Ltd