Delayed Payment

My niece sent the instruction letter in January 2025, on 23 January 2025 she was told that her name was misspelled on the form, we corrected the form and sent it the same day. 13 days later she gets a call asking her to send a copy of her ID (a clear one) which she has now done, why was this not picked up on 23 January 2025??? Now she is told to wait another 15 days??? No groceries, no toiletries NOTHING. This orphaned child is about to miss her tertiary registration due to your incompetence. You must be proud because its not your child going through what you are putting my niece through. How is she going to survive another 15 days without her allowance and to add more stress missing out to study? Is this fair?