Delay in payment

I have sent an email to your complaints inbox and have not yet received any acknowledgement.

I submitted a request for the school fees payment on 3 December, as payment needs to be made by month-end December 2025 in order to qualify for a discount. On 15 December, Palesa contacted me to confirm the banking details, which were already attached to the initial email sent on 3 December. She confirmed receipt of the details and advised that she would proceed with the payment. I followed up yesterday, only to be informed that the payment had not been processed. I called again today and spoke to Amahle, who advised that my request had not been escalated to the relevant department. I am extremely concerned about the lack of action and communication regarding this matter, as it may result in the loss of the applicable discount. I request that this issue be urgently addressed.