Bad service

I'm really getting annoyed at the progress of my daughter's benefit claim with this company. I've sent a request in December before the 15th and I'm being sent from pillar to post. School is re-opening next week and I'm still waiting for you guys to allocate the registration fee to the school. I'm not sure if we getting this kind of treatment because my daughter's trust is just a few cents not millions maybe you would have taken us seriously, I'm honestly tired of this unfair treatment. Please get back to me or allocate the funds to the child's new school urgently. As this may lead to her not being allocated space. Both myself and daughter are stressed because of not knowing where we stand.