Bad service

Received a call on the 02 January from a consultation after logging a complaint via hellopeter has informed me that they will get back to me after sending off quotations the 13 December. I have not received a call back as I had to call myself to follow up on my request. I called this morning so how my called ended the consultation I spoke to have not taken the time to call me back after the call ended .... wow actually this was no surprise to me . Then I called back again at 12h00 spoke to another consultation explaining my situation again. And her response to me was they waiting on the trust department to give them feedback. It's the 06th January schools starts the 14th January and all I'm asking for is to please pay my daughter school clothes and station and her reply was the children will not have money when they reach 18 again I'm not surprise or shocked because that's all I have been hearing since they took over the account . I'm logging another complaint because I would like this matter to be resolved as soon as possible as it's really becoming a frustration dealing with fairhead every year . The kids allows was stop since 2021 or 2022 . I don't ask them for food,clothes or the kids daily livings all I'm asking for is to please pay the daughter which is starting high school the 14 January her uniform and stationery, my grade 6 daughter pay her stationery, schoolbag and school shoes but for then I'm asking a R20 000 I can't seem to get this really. I don't understand why you make the statement we will pay for school essentials but what's happening now it's a fight forever with fairhead. . I would like the trust department to contact me