Bad customer service

Very very poor service they give to their clients. The child is currently home, can't go to school because fairheads wants proof of acceptance, on the other hand,school can't issue proof of acceptance without any payment made. Im just caught in the middle. Ive been explaining one thing over and overI m failing to understand why fairheads would close unresolved case like that. Everytime they tell you have to wait for 10-15 working days. Child is way behind with school work. I really am so dissapointed with the treatment they give their clients. It's like they don't care. They are not the ones to suffer after all. I won't recommend them to anyone. It's not like I'm asking for pocket money.Money is supposed to help chuld with schoolings ,and fees are to be paid directly into school account. What is so difficult with calling the school directly and get all the information you need instead of making your clients to suffer like this. So dissapointing. Even in October there's a request I since made that was supposed to assist emmidiately when kids finish with exams, even after several emails begging requests,my brother visited their offices in braamfonter to followup with no luck it was only approved just when schools open in January.im not happy at all. It's like they're doing their clients favors.