Bad client service, lack of empathy and emotional unintelligence !

I would strongly caution anyone against investing with this company. For more than three years, I have experienced continuous back-and-forth communication with various agents, yet I have received little to no meaningful assistance. Interacting with Fairheads’ customer service has been deeply disheartening. Many agents appear to approach each client as a “problem,” which may explain the persistent breakdown in communication and the lack of empathy shown to clients.

My overall experience with Fairheads has been marked by rudeness, impatience, and misinformation from their customer service team. While I fully understand the emotional demands of working in a call-center environment and engaging with clients who have diverse needs and concerns, the level of unprofessionalism I have encountered is unacceptable. Not once have I received consistent communication or clear guidance regarding my queries. Each time I make contact, I am given new or conflicting information, which only adds to the emotional strain of an already sensitive situation.

It is especially troubling that asking questions or seeking clarification often feels confrontational, as though clients must simply accept whatever they are told, regardless of accuracy. This is particularly painful given that many clients engaging with Fairheads do so while navigating significant emotional or financial distress, often following the loss of a loved one.

I have kept detailed records of my interactions, and it is disappointing to note that out of the ten agents I have dealt with, only two demonstrated patience and provided clear, helpful information. My overall experience has left me frustrated, saddened, and profoundly disappointed in the level of service provided.