EM
Evidence M
1 reviews | Active since Jun 2024
26 Jun 2024, 12:55
Bad administration
The worst administration ever, one has to wait 10-15 working days for any decision. They will send you from pillar to post for your money. Both parents are deceased and we are still mourning but we have to go through bad administration. The calls are recorded but we aren’t allowed to ask for a copy of any calls
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Replies (2)
Fairheads Benefit Services's replyOfficial
26 Jun 2024, 14:38Dear Evidence Moletsane
We acknowledge your post on the Hellopeter platform. Our specialist will investigate your concerns thoroughly and make contact with you personally using the contact details you have provided. In future, please contact us directly at *** where we assure you of in-person contact. Yours sincerely
Complaints Management DepartmentFairheads Benefit Services (Pty) Ltd
We acknowledge your post on the Hellopeter platform. Our specialist will investigate your concerns thoroughly and make contact with you personally using the contact details you have provided. In future, please contact us directly at *** where we assure you of in-person contact. Yours sincerely
Complaints Management DepartmentFairheads Benefit Services (Pty) Ltd
Fairheads Benefit Services's reply26 Jun 2024, 14:38
Official
Dear Evidence Moletsane
We acknowledge your post on the Hellopeter platform. Our specialist will investigate your concerns thoroughly and make contact with you personally using the contact details you have provided. In future, please contact us directly at *** where we assure you of in-person contact. Yours sincerely
Complaints Management DepartmentFairheads Benefit Services (Pty) Ltd
We acknowledge your post on the Hellopeter platform. Our specialist will investigate your concerns thoroughly and make contact with you personally using the contact details you have provided. In future, please contact us directly at *** where we assure you of in-person contact. Yours sincerely
Complaints Management DepartmentFairheads Benefit Services (Pty) Ltd
EM
Evidence M's updateReviewer Update
26 Jun 2024, 15:25What’s the use of responding and not fixing the matter at hand? Do your clients have to use big vocabulary words and better sentence construction to get help? Also how can your institution decline an application that will cater for the beneficiaries needs? What’s the use of your institution rendering a service if it’s cannot be met? Also the ethnic group plays a big part of your institute, maybe if you had a director that was African and disabled you would better understand the needs of a physically challenged person. Your institution has no transparency at all. I’m still mourning the passing of my father and mother now I have to go through all of this? Why because some person in Cape Town has invested my sisters money into something beneficial for them or their company? It is 2024 and if your not up to speed with the current economic situation and how expensive things are it’s best not cater for a disadvantage ethic group. Im dissatisfied and I still want all recordings I made to your institution
EM
Evidence M's update26 Jun 2024, 15:25
Reviewer Update
What’s the use of responding and not fixing the matter at hand? Do your clients have to use big vocabulary words and better sentence construction to get help? Also how can your institution decline an application that will cater for the beneficiaries needs? What’s the use of your institution rendering a service if it’s cannot be met? Also the ethnic group plays a big part of your institute, maybe if you had a director that was African and disabled you would better understand the needs of a physically challenged person. Your institution has no transparency at all. I’m still mourning the passing of my father and mother now I have to go through all of this? Why because some person in Cape Town has invested my sisters money into something beneficial for them or their company? It is 2024 and if your not up to speed with the current economic situation and how expensive things are it’s best not cater for a disadvantage ethic group. Im dissatisfied and I still want all recordings I made to your institution