mK
mark K
1 reviews | Active since Jul 2017
23 Feb 2021, 15:37
Atrocious
I have idea how this company deals with people. I have been waiting since 10 January 2021 for my payout. They have all my documentation, my tax directive, and yet i still wait. I spoke to someone 10 days ago who said it should be more than a week from then, and still nothing. I have even spoke to a lady who said she would personally take charge of this and keep me updated, yeah right. They are atrocious.
Helpful (0)
Replies (2)0
Replies (2)
Fairheads Benefit Services's replyOfficial
24 Feb 2021, 08:47Good morning Mark
Thank you for your email and bringing this to our attention.
Unfortunately you have not provided the names of the persons you have spoken to so that we are able to take this up directly with them.
Your query will however be escalated and you will receive a call from a consultant shortly.
Regards
Darlene Van Dieman
Thank you for your email and bringing this to our attention.
Unfortunately you have not provided the names of the persons you have spoken to so that we are able to take this up directly with them.
Your query will however be escalated and you will receive a call from a consultant shortly.
Regards
Darlene Van Dieman
Fairheads Benefit Services's reply24 Feb 2021, 08:47
Official
Good morning Mark
Thank you for your email and bringing this to our attention.
Unfortunately you have not provided the names of the persons you have spoken to so that we are able to take this up directly with them.
Your query will however be escalated and you will receive a call from a consultant shortly.
Regards
Darlene Van Dieman
Thank you for your email and bringing this to our attention.
Unfortunately you have not provided the names of the persons you have spoken to so that we are able to take this up directly with them.
Your query will however be escalated and you will receive a call from a consultant shortly.
Regards
Darlene Van Dieman
Fairheads Benefit Services's replyOfficial
24 Feb 2021, 11:18Dear Mark
An Administrator from the fund called you last night to discuss your query and also called you this morning to confirm that arrangements have been made for you to receive the amount.
The Fund has also confirmed that you will be emailed a confirmation of the payment to your account.
We thank you for your patience.
Regards
Darlene Van Dieman
An Administrator from the fund called you last night to discuss your query and also called you this morning to confirm that arrangements have been made for you to receive the amount.
The Fund has also confirmed that you will be emailed a confirmation of the payment to your account.
We thank you for your patience.
Regards
Darlene Van Dieman
Fairheads Benefit Services's reply24 Feb 2021, 11:18
Official
Dear Mark
An Administrator from the fund called you last night to discuss your query and also called you this morning to confirm that arrangements have been made for you to receive the amount.
The Fund has also confirmed that you will be emailed a confirmation of the payment to your account.
We thank you for your patience.
Regards
Darlene Van Dieman
An Administrator from the fund called you last night to discuss your query and also called you this morning to confirm that arrangements have been made for you to receive the amount.
The Fund has also confirmed that you will be emailed a confirmation of the payment to your account.
We thank you for your patience.
Regards
Darlene Van Dieman