Bad customer service

I have never experience a horrible customer service like the one me and my husband are getting from Fairhaven, I saw a headboard on Instagram and liked it in August and contacted them via Instagram asking them how much will the headboard cost for king size and I was given a price of R13 300 including delivery fee, we paid 50% of that and within 3 to 4 weeks the headboard and base was delivered, after waiting and waiting, base box didn't fit my own base and was too short in height. They took it back to fix it and the next day when I checked the headboard it looked like I was the one doing it with my own hands, then we send them pictures to show them after few days they came to collect it and told us it will be fixed with 2 days but that didn't happen it too another 2 weeks, now, last week Thursday which was on the 14th October 2021 headboard and base was delivered at 9pm and already we were sleeping at that time, so we had to wake up to open for them, hardly 5 minutes they broke my wall watch and they drivers told us they were only informed at night to make the delivery to us, so we couldnt check their headboard and base as it was at night and we were very unhappy with them, so when we got the chance to check their product to our surprise the headboard shows huge staples on both sides and on top we have send them pictures again to show them on Monday and Dumisani told my husband that he will come to check it out himself till today we still waiting, they can't keep their promises they keep on saying they will call and never do. We have asked them for refund and money to replace our wall watch still no answer. They are so unprofessional and they lack customer service, they don't care about how customers feel. I regret trying to do business with them everyday, the only thing we are waiting is our refund and money for our wall watch.