Poor service delivery
Terrible service and technical support. I have had no wifi for more over 14 hours. I was told technical support would be at my place within 90 minutes. They never arrived. I struggled to get through to their office and every time I did I was cut off. No one phoned me back when they said they would. Emailing did not help either as they only get back to you after 24 hours.
There support has never been great but this recent experience was shocking.
Helpful (0)
Replies (1)0
Replies (1)
Faircape Group's replyOfficial
14 Jul 2020, 06:22Your internet went offline at 21:30pm last night. Technicians were dispatched to Woodbridge at 08:30am this morning.They went to your premises as soon as they had finished their work at other clients. The fibre was repaired and your connection was online again at 13:54pm.This is in line with our SLA
Faircape Group's reply14 Jul 2020, 06:22
Official
Your internet went offline at 21:30pm last night. Technicians were dispatched to Woodbridge at 08:30am this morning.They went to your premises as soon as they had finished their work at other clients. The fibre was repaired and your connection was online again at 13:54pm.This is in line with our SLA