no payment method options .

You have no payment options in this company . I signed up for wifi and chose the Direct Debit as a payment option. Months went by I did not have issues. Then 2018 problems started ..they stopped taking money for 8 months as I wasnt aware they not taking money .I ended up paying was was due back to them as according to them I was behind everything was now my fault even though I gave them permission to debit my account . Once i paid all monies due a lady by Chantal,that talks over you when you want to Express your view asked me if I want to still you the Direct Debit method I said NO why would I after the blunder they did and the excuse the gave was the person they hired to do the job didn't know what they doing .I continued to pay via EFT close to a year without any issues till this month. I made payment on the 02 March 2020 as per usual and then got an SMS from my bank for unpaid DD followed by R100 fee. I then called Faircape communication was told by Chantal that I can't change my payment option I have to stick to DD . But how because I was paying with EFT for about 8 months .The matter was referred to management not sure how true was that was told I can't choose other method.Im very disappointed with this company that chooses themselves over paying customers.