No internet connection after a month, no accountability or service delivery

<p>After a month of calling, e-mailing, complaining, escalating said complaints, setting up meetings, contacting managers etc. almost daily, I still have no internet connection. Their website promises excellent service delivery and reliable infrastructure. I have received none of this. Instead, I've wasted countless hours trying to get the staff at Faircape Communications to do their jobs.</p> <p> </p> <p>After a month of time wasted, I have no connection, no fibre cable, and no clear plan of action from them on how to fix it. Instead I've had the staff at Faircape ignore my calls, use delay tactics, and ultimately try to blame the cable not working on me retiling the bathroom while ignoring my e-mails asking them how they determined this. </p> <p> </p> <p>The proof is in the service delivery. A month after the complaint, they still can't tell me when I'll have a connection. If you can avoid dealing with them, do so. Even Telkom is preferable.</p>