No customer support/liaison after purchase home

My family bought a home in one of Faircape's properties called Fisherman's Village in Muizenberg in 2007. Since purchasing the home, all complaints fall on deaf ears yet Faircape is fast to jump to action when purchasing from them. Both my wife and I have contacted James numerous times to no action.<br> <br> I have neighbours (Unit #37) who's dogs bark incessantly from 06:00-19:00 (at least) each day. I have spoken to James (Portfolio Manager), Law Enforcement and the Security of the complex since early 2014 to no response. I often work from home and this affects me, my sleep and any visitors I may have. It appears that Faircape is only interested in potential BUYERS and once a property is bought there is no provision for customer satisfaction or any outlet for communication.<br> <br> I have various law enforcement reference numbers and liaison between James and I and documented conversations. Absolutely no change has occurred. I urge you to carefully consider when buying from Faircape as you may find yourself with NO means of communicating with them.