Faircape provide the incorrect reference then call me 'difficult' !!!

<p>I'm trying to pay our levies to Faircape Management Services ... but my internet banking will not accept the reference number provided by Faircape.</p> <p> </p> <p>I call my bank (FNB) and my banker advises that Faircape has given us an invalid reference. So I write back to Faircape asking them to check and correct ... no reply. Later in the afternoon I call the Faircape offices ... only to be told they've all gone on "team-building exercises". And Faircape customers? ... what happens to them. "No, well, I can get someone to call you on Monday" ...</p> <p> </p> <p>Monday: Still no response from Faircape. MIdday I call Faircape again, but the lady I need to speak to (because she made a mistake AND didn't respond to my email) ... is in a department meeting.</p> <p> </p> <p>Only after writing a complaining letter to the department manager (****ad) and the portfolio manager (Lynn Jacobs) do I get an email response from Jamiela, with the correct reference number ...</p> <p> </p> <p>... and a comment in the forwarded email below, from Lynn Jacobs : "... please respond to this owner. He is very difficult and will post his messages on Facebook."</p> <p> </p> <p>Faircape send me the wrong reference (and waste my time in the process), are not available when I call, don't respond to my email, so I CAN PAY THE LEVIES ... but it's ME (the customer) that is 'difficult'!!</p>