Faircape Health (pty) Ltd

Exceptional service but my disgust is with their accounts department. I arrived at the facility on the 2nd of December and upon arrival I was requested to eft a refundable amount of R3500, now firstly I didn’t even settle in properly and get a feel for the place yet and I felt like i was being hounded for money and i felt that if I didn’t send it through I wound not have been assisted. A nurse advised me that I need not worry about the R3500, as this could be put through to my medical aid and whatever meds I needed that was not covered by my medical I could just pay the difference , now this made more sense to me. Yet this did not happen and I had to send through the money ridiculous I know. The day I left which was on the 9th of December I was requested to send through my proof of bank statement in order to get my refund which I done on the same day. It’s pass the 10 day mark and I’m still waiting for my refund. So to sum it up I had to call to find out a few days later that the refund takes 7 to 10 working days, there was no real corespondents from those who worked on my account prior and I had to basically chase people for answers due to constant follow ups. One lady who really went out of her way to assist me goes by the name of Chantal (in accounts) and even though it’s pass the 10 day mark and I’m still waiting on my refund I would just like to thank her , to the rest you you know who you are and I could be common to name and shame you but I will not. This has truly set me back because the refund would have been used to settle a few things before x mas but this cannot and still has not taken place thanks to the accounts department and a few people working in that specific department at Faircape Health tokai. So instead of recovering in peace I felt unsettled due to this unnecessary admin.