Charging for Fibre when no service is active and I've cancelled my order

<p>After possibly the worst customer experience I've had from any company (Eskom included), I cancelled my order with Faircom after never receiving my fibre installation and switched to Telkom. A month later, Faircape communications has added a fibre bill onto my levy statement without my permission, without me having ever signed anything, and without the service even being active. Again and again, When I call the group I'm told that the payment can't be reversed until authorization is given on their side. Faircape are ******* trying to take my money.</p>