LT
Liesa T
1 reviews | Active since Nov 2012
22 May 2020, 21:10
Bad response times and poor customer support
I’m battling with my home fibre connection in the entire top floor of my home and due to the current lockdown having to work from home since March and this will be continuing till level 1 onward but cannot get my isp to resolve my internet issues. The response times are terrible and they can’t troubleshoot this without being onsite but can’t get any responses from them to my requests.
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Faircape Group's replyOfficial
24 May 2020, 11:29Dear Liesa, Our apologies for the delay in reply, we have been trying to get hold of you telephonically, but unfortunately, you were not available at the time. We will continue to try. Alternatively you can give us a call on the number : ***
Faircape Group's reply24 May 2020, 11:29
Official
Dear Liesa, Our apologies for the delay in reply, we have been trying to get hold of you telephonically, but unfortunately, you were not available at the time. We will continue to try. Alternatively you can give us a call on the number : ***