wrong items, refusal to change

ON THE 24TH OF OCTOBER I WENT TO THE SILVERTON FAIR PRICE SHOP IN PRETORIA TO BUY A BANK BED, OF WHICH I PAID IT CASH WITH A COFFEE TABLE AS WELL, THEN I WENT TO THE WEARHOUSE TO COLLECT MY BANK BED , I ASK THEM IF THE STUFF THEY ARE GIVING ME IS CORRECT WELL THE GUY WHO WAS HELPING CONFIRM THAT IT WAS THE CORRECT BAD I THEN TOOK IT HOME, AND LATER I WENT BACK TO THE SHOP TO FETCH THE COFFEE TABLE , SINCE THE SALES PERSON ADVICED ME TO HANDLE IT WITH CARE, WELL AFTER I COMMUNICATED WITH HIM TO COME AND ASSEMBLE THE BANK BED FOR ME SINCE I DONT KNOW HOW TO, HE THEN AFTER WORK CAME TO MY HOUSE TO ASSIST WITH THE ASSEMBLING, HE THEN TOLD ME THEY GAVE ME THE WRONG BED, HE THEN CALLED HIS MANAGER TO INFORM HIM, THEN HE PROMISED IT WILL BE SORTED OUT ON MONDAY THE 26TH, WHEN LATE I ARRIVED AT HOME HOPING THEY CAME TO CHANGE THE BED , I FINDOUT THEY DIDNT CAME AND FOR A WHOLE WEEKEND MY CHILDREN HAVE BEEN SLEEPING ON THE FLOOR, I THEN CALLED THE SALES PERSON VUSI***), OF WHICH HE TOLD HE SPOKE TO HIS MANAGER, HE THOUGHT EVERYTHING WAS SORTED OUT,HE THEN GAVE HIS MANAGERS NUMBER, I THEN CALLED HIM***) INSTEAD OF TRYING TO RESOLVE MY PROBLEM HE TOLD ME HE HAS NOTHING TO DO.