worst service ever, they don't care about thier clients

i bought couches from them on the 2.12.2025,which took 2 weeks to arrive, when they arrived, i noticed that on the grey couch the 2 legs where short and couldn't ***** in to support the couch, and the blue sleeper couch had a scratch on the side, falls in and makes a funny noise when you sit on it, i immediately reported it to the driver and he said i must send an email which i did. but i never got a response. i then called the call centre and spoke to mohamed Ali who said they can't help me i must go back to where i bought the couch and online and look my complain, i went to the Facebook page where i saw the couches and reported my case, still no feedback, today I've been trying to fill the form on the online repair reports, it keeps on kicking me out, im really frustrated coz i bought this couches but im not even enjoying them coz of thier worst service